Can you hear me now?

Well, its been around 3 months since I've posted anything... guess that's one new year's resolution we can scratch off the list. I think Stac does a better job of letting you know what's going on anyway. But enough of all that, on with the real post...
Sunday is usually a day we spend together as a family but sometimes I take part of the day to get in some recreation. I was supposed to spend this particular Sunday hunting quail, however mother nature apparently had alternate plans for the birds and left us waiting in the rain. However, that meant I could spend more time at home enjoying the little one.
After lunch we decided to take a trip to our local Verizon store. Stac has been fighting with her blackberry for about a week and hasn't been to correct the problems, even after a trip earlier in the week for support. At that visit she was told the phone was in need of an update and everything should be fine. Well it wasn't. I don't use Verizon as my wireless carrier and I'm sure their product is very good and very reliable however I believe Verizon may want to look at improving it's customer service. I'm not sure if it was just a typical Sunday or a result of the weather but the store was packed. We walked in a signed in as prompted. We wasted a few mintues looking at some phone accessories before finding a spot to sit and wait. After about forty minutes and three false alarms our ticket was finally punched. A Verizon employee called Stac's name and asked how she could help. After a brief explanation of the problems we were told just to call the 800 technical support number and they would send her a new phone. Well as it turns out that wasn't exactly true. The employee was so busy trying to just get rid of us she didn't ask how long Stac had the phone. As it turns out she's had too long to just be replaced but of course the employee did offer us an upgrade option but it would be more expensive because she didn't qualify for a full upgrade discount. So after declining the upgrade option the employee again told us just to call the tech line and they would help. So as we loaded into the car and headed on our way Stac began the call. At the end of the call the phone was still not fixed and her option now is to completely restore the phone and lose everything in it. It's a frustrating situation and it doesn't look like things are gonna get any easier. It seems to me that companies these days spend too much time wooing the new customer and not enough time taking care of the people who are already paying them. Yes new customers is how you build your business but don't forget the power of a satisfied customer.